Editor's Note: The University of Baguio deploys its Hotel & Restaurant Management and Tourism students in establishments in the country and abroad for its local and international on-the-job training program. In the following article, UB interns James and Karlos share their experience training in Pico de Loro Beach & Country Club in Batangas.
The Pico de Loro Beach & Country Club is set against the backdrop of breathtaking nature.
Pico de Loro Beach & Country Club is a world-class private resort in Southern Luzon. Located 90 minutes away from the capital, the Club is the pioneer leisure club at Hamilo Coast, the premier seaside development of the SM Group in Nasugbu, Batangas.
It was a great opportunity for us, international hospitality and tourism management students, to be deployed in the establishment. We were given the chance to experience 300 hours of duty wherein we were trained on the different aspects of hospitality and tourism management. (Earlier, our group trained at the Taal Vista Hotel in Tagaytay. Taal Vista Hotel and Pico de Loro Beach and Country Club are both owned by business magnate Henry Sy.)
The location is far from the town proper, but it nevertheless served as a new environment for us. With the warm and accommodating welcome by the administrators and employees, we did not have a hard time adapting.
We were assigned in the different departments: kitchen department, banquet and catering department, food and beverage department, and recreation department.
We were trained very well. We were trained to promptly accomplish tasks, to be very attentive to details to produce high-quality output, to work productively under minimum supervision, to follow instructions well and execute work procedures correctly, to interact well with others, and to be a team player, manifesting commitment to team performance. We were provided with the opportunity to become world-class crew and ultimately be an asset in the global scene.
Excellence in this kind of field is a must to ensure customer satisfaction. So we had to be prepared to be exposed to the hands-on training and experiences which further stimulated our interest in hospitality-oriented career.
With the challenges we have gone through, together with a positive outlook in every challenge, we have learned that with constant practice and proper training, one can be successful. And, with the training that we had, we will surely become outstanding in our future performance and eventually provide excellent service to our guests. – James Churchill Barranco and Karlos Marion Chavez
James Churchill Barranco and Karlos Marion Chavez are senior BS Hotel and Restaurant Management students of the University of Baguio.