A Survey of the University of Baguio Research & Development Center’s Services

Marilou B. Sannadan, MAEd-Psych

ABSTRACT

The University of Baguio Research and Development Center as a Student- Personnel Service Office conducts evaluation of its services, namely application for thesis/dissertation grant, processing of research proposals, and editing and review of research outputs. The evaluation is done every semester by seeking whether or not its clients agree to the processes of those services rendered by the R&DC. The evaluation reports from SY 2010-2011 to SY 2011-2012 were gathered and converted to research. The comments gathered for SY 2012-2013 were as well utilized to enrich the results from previous school years. The main intention is to see the strengths and weaknesses of the Center and also to obtain information on whether the respondents agree with the steps done in the Center in making their services available to the clienteles. Further, this study intends to come up with a tool that measures satisfaction or effectiveness of the services of the Center. The respondents of the evaluation were the faculty members and employees who availed of the grant, and who had experienced processing their proposals in the Center. Based on findings, majority of the respondents agree on the Center’s procedures for the application of grants during the school years included in the study. However, respondents claim that grant availed should be increased to subsidize their undertaking. As regards the processing of research proposals and reviewing of research outputs, majority agree on the effectiveness, clarity, and strict implementation of the process. However, some respondents would find the process strict, time-consuming, and bureaucratic. On the other hand, respondents find the R&DC efficient by concurring on the personnel’s courtesy and friendliness in attending to their clients however they have indicated that this indicator be removed from the evaluation tool since they have no idea on how the personnel execute their functions or about their professionalism. On the same vein, the respondents indicated to be not much aware about the completeness of facilities in the Center, hence should be removed from the tool.

Key words: UB-R&DC services, SPS evaluation reports, research processing, research review, application for grants

Source: UB Research Journal, Vol. XXXVII, No. 1, January – June 2013