Editor's Note: The University of Baguio deploys its Hotel & Restaurant Management and Tourism students in establishments in the country and abroad for its local and international on-the-job training program. For over five years, UB has deployed more than 200 trainees in more than three countries across Asia and America. In the following article, UB intern Charisse Bautista shares her experience training at the Madison Beach Hotel in Connecticut, U.SA.
When an opportunity knocks, there shouldn’t be any hesitation – just grab it!
I never imagined that I’d be having my on-the-job training in Madison, Connecticut, U.SA.
It was a year full of excitement, challenges, and improvement. The different culture, lifestyle, language, different people and environment made it incomparable.
It was a one-of-a-kind experience in that every day I learned and experienced something different. I worked as a Turndown Service Associate under the Front Office Department. It was challenging at first as everything felt unfamiliar to me. But I was lucky I had friendly and accommodating workmates who helped me throughout my internship. My work demanded a range of responsibilities. It required not only consistency in providing the right service to the guests but also making sure that their expectations are met, if not exceeded.
I met people of different cultures and it gave me a wider perspective and a better understanding about the diverse cultures of the world. For a year, I did not only improve myself and skills but I was also able to explore some of the places that were just once talked about in class. I was overwhelmed when I was finally standing there – it felt like a dream.
My international on-the-job training did not only prepare me for my future career but, more importantly, it gave me a better view of the world outside.
– Charisse Bautista
Charisse and her co-interns with one of their supervisors
The interns with the general manager and the human resource manager of Madison Beach Hotel
The interns taking a break from duty
Charisse at the famous Hollywood sign in California
Charisse Bautista is a graduating BS Tourism Management student of the University of Baguio.